Vega
Technical Account Manager
Remote, US · Remote · Manager · Full-time · Posted Oct 30, 2026
- Experience
- 6+ years in a technical, customer-facing role.
About the job
Own post-sales technical relationships with Vega customers, leading implementation, adoption, issue resolution, and customer feedback to product teams.
What you'll do
- Lead customer onboarding, implementation, data indexing, detection tuning, and environment configuration.
- Troubleshoot issues across log pipelines, cloud integrations, detections, automations, and permissions; support customers during investigations and escalations.
- Drive adoption and customer health, and relay customer needs and product issues to engineering and product teams.
What they ask for
- 6+ years in a technical, customer-facing role (TAM, Customer Engineer, Senior Support, or similar).
- Hands-on experience with SIEM or observability platforms such as Splunk, Elastic/ELK, or Microsoft Sentinel, including using them for investigations, threat hunting, or troubleshooting.
- Strong cloud fundamentals across AWS, Azure, and/or GCP; Infrastructure-as-Code experience (Terraform or similar).
- Scripting skills in Python and/or Bash; able to troubleshoot distributed systems, data pipelines, and query performance.
Nice to have
- Background in a SOC, Security Engineering, Incident Response, or Threat Hunting role; experience implementing or supporting SIEMs at scale.
- Familiarity with KQL (Kusto Query Language).
Tools
Splunk, Elastic/ELK, Microsoft Sentinel, AWS, Azure, GCP, Terraform, Python
AI focus
Help customers build custom AI skills in Vega; advocate for agentic detections and AI skills to address security teams’ needs.
Model-written summary · the original posting is authoritative