Verana Health
Practice Experience Manager
$57K–$71K
Knoxville, Tennessee United States +1 · Manager · Full-time · Posted Sep 28, 2026
- Location
- Knoxville, Tennessee United States
Knoxville, Tennessee, United States - Education
- Associate’s or bachelor’s degree in Nursing, Healthcare Management, Health Informatics, Public Health, or a relevant field.
- Visa sponsorship
- Applicants must be legally authorized to work in the United States. The employer cannot provide visa sponsorship, take over visa sponsorship, or support OPT/STEM extensions.
About the job
Own customer satisfaction for assigned healthcare practice accounts by supporting clinicians with MIPS reporting, compliance, and program education.
What you'll do
- Build relationships with practices and internal teams, advocate for practice needs, and maintain clear documentation.
- Guide clients through MIPS requirements, data tracking, exemptions, and participation criteria; submit data accurately and on time to CMS.
- Keep clinicians informed about Quality Payment Program updates and collaborate across teams to improve practices and outcomes.
What they ask for
- Associate’s or bachelor’s degree in Nursing, Healthcare Management, Health Informatics, Public Health, or a relevant field.
- Prior knowledge of clinical workflows in a healthcare setting, including medical records and/or claims.
- Ability to coordinate across multiple stakeholders, manage simultaneous tasks, and communicate with technical, clinical, and non-technical audiences.
- Strong written and oral communication, prioritization, self-direction, and ability to work in a fast-paced environment.
Nice to have
- Experience guiding clinicians through MIPS reporting and compliance; familiarity with CMS quality reporting programs and health information technology terminology.
- Healthcare technology or EHR platform knowledge; Medical Coding or project management certification; experience with SalesForce.
Pay
$56,640 - $70,800 USD (base salary)
Tools
Google Suite, SalesForce, JIRA, Zendesk, Asana, Slack, EHR
Model-written summary · the original posting is authoritative