Head of Field Engineering Operations

What you'll do

• Design operating processes, systems, and cadences for Field Engineering teams; build and lead the operations team.
• Manage capacity planning, territory design, and resource allocation across the Americas, EMEA, and APAC.
• Own the pre-sales-to-post-sales lifecycle framework and define metrics, dashboards, and health scoring models.

What they ask for

• 8+ years in operations, strategy, or technical program leadership supporting field engineering, solutions, or customer-facing technical teams at high-growth SaaS companies, including 3+ years building and leading teams.
• Built operational frameworks for pre-sales and post-sales technical teams, including territory planning, capacity modeling, and compensation design, at companies with $100M+ ARR.
• Hands-on Salesforce administration and architecture, including custom objects, flows, reporting, and integrations.
• Partnered with VP-level technical leaders to translate priorities into operational plans, delivered with Sales, Finance, Product, and Revenue Operations.

Nice to have

• Built a Field Engineering or Solutions Architecture operations function from the ground up; owned post-sales lifecycle management for consumption-based pricing.
• Wrote SQL for ad hoc analysis and shipped internal tools or automation, including AI-driven workflows, for a go-to-market team.

Pay

$260,000-$300,000 USD base salary

Tools

Salesforce, SQL

AI focus

Potentially build AI-driven workflows for a go-to-market team (listed as a bonus).