Verily
Customer Success Manager, Payer & Employer
$113K–$170K
Remote, United States · Remote · Manager · Full-time · Posted Jun 3, 2026
- Experience
- 8+ years managing existing clients as a Customer Success Manager or similar role; 5+ years managing high value, complex, and strategic partnership accounts.
- Education
- Bachelor’s degree or equivalent experience.
- Visa sponsorship
- Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States.
About the job
Manages payer and employer customer accounts by building stakeholder relationships, driving product adoption and customer outcomes, and securing renewals and growth.
What you'll do
- Build executive and stakeholder relationships, align solutions with customer goals, and drive adoption and value.
- Coordinate client communications, reporting, success plans, and timely resolution of issues and risks.
- Secure renewals and identify revenue growth opportunities.
What they ask for
- 8+ years’ experience managing a book of existing clients as a Customer Success Manager or similar role, with a reference-able track record of success.
- 5+ years’ experience managing high value, complex, and strategic partnership accounts.
- Bachelor’s degree or equivalent experience.
- Strong interpersonal, communication, and collaboration skills.
Nice to have
- Strong relationship management skills balancing client satisfaction with company interests.
- Ability to achieve results without formal authority through cross-department collaboration.
Pay
$113,000 - $170,000 USD base salary
Model-written summary · the original posting is authoritative