Verily
Customer Success Manager, Workbench
$110K–$165K
San Bruno, California +1 · Hybrid · Manager · Full-time · Posted Jan 8, 2026
- Location
- San Bruno, California
Boston, Massachusetts - Experience
- 10+ years in Customer Success Management or similar; 5+ years managing high-value, complex, strategic partnership accounts.
- Visa sponsorship
- Qualified applicants must not require employer-sponsored work authorization now or in the future for employment in the United States.
About the job
Manages strategic Life Science & MedTech customer accounts, driving product adoption, customer outcomes, renewals, and account growth.
What you'll do
- Build stakeholder relationships, lead customer meetings, and align product use cases with customer objectives through success plans.
- Manage day-to-day client interactions, reporting, requests, escalations, and risk mitigation; track Customer Success metrics.
- Secure renewals and identify revenue growth opportunities to meet annual targets.
What they ask for
- 10+ years managing a book of existing clients as a Customer Success Manager or similar role, with a proven and referenceable track record.
- 5+ years managing high-value, complex, and strategic partnership accounts.
- Strong customer focus, communication, collaboration, organization, presentation, and relationship management abilities.
- Accountability, work ethic, ownership, urgency, and ability to work independently and collaboratively.
Nice to have
- Experience working with federal or state government agencies or in the public sector.
- Experience with laboratory operations and/or diagnostics.
Pay
USD $110,000 - $165,000 base salary
Model-written summary · the original posting is authoritative