Verily
Head of Customer Success, Payer & Employer
$137K–$206K
Remote, United States · Remote · Director · Full-time · Posted Oct 7, 2026
- Experience
- 7+ years in healthcare, employer benefits, or insurance industries.
- Education
- MBA or related advanced degree preferred.
- Visa sponsorship
- Applicants must not require employer-sponsored work authorization now or in the future for employment in the United States.
About the job
Leads customer success for Verily’s Care Delivery business, managing account managers who onboard, support, retain, and grow payer, provider, employer, and partner accounts.
What you'll do
- Drive customer retention and account growth by ensuring customers have appropriate services, support, and program governance.
- Build executive relationships and track customer experience, implementation, account health, renewals, and expansion metrics.
- Develop account management playbooks and recruit, train, and develop account managers.
What they ask for
- 7+ years of experience in healthcare, employer benefits, or insurance industries.
- Track record of managing and consulting with senior-level executives in the healthcare benefits sector.
- Excellent listening, communication, critical thinking, and problem-solving skills.
- Digital health or virtual care sales or account management experience.
Nice to have
- Health plan / payer experience.
- Prior management experience in a fast-growing organization; MBA or related advanced degree.
Pay
USD 137,000 - USD 205,500 base salary
Model-written summary · the original posting is authoritative