Veritus
Customer Success Manager
$120K–$180K
San Francisco · On-site · Manager · Full-time · Posted Sep 29, 2026
- Experience
- 2+ years in customer success, account management, or implementation at a tech company, or in lending or collections operations.
About the job
Owns mid-market customer relationships and deployments from kickoff through go-live, renewal, and expansion, coordinating customer needs with engineering and tracking performance and account health.
What you'll do
- Manage customer accounts, run check-ins, and communicate decisions and next steps.
- Guide launches through adoption, monitor account health, and address risks to timelines or performance.
- Coordinate customer requests with engineering; drive renewals, expansion, and repeatable onboarding processes.
Nice to have
- 2+ years in customer success, account management, or implementation at a tech company, or in lending or collections operations.
- Experience rolling out automation, AI, or contact-center technology; familiarity with HubSpot, Linear, lending or collections workflows, FDCPA, Reg F, or TCPA.
Pay
$120K - $180K USD base salary; $120K – $180K USD base salary
Tools
HubSpot, Linear, FDCPA, Reg F, TCPA
AI focus
Manages deployments of AI agents that communicate with borrowers by voice, text, email, and chat, and relays customer insights to improve agent performance.
Model-written summary · the original posting is authoritative