Veritus
Voice AI QA Analyst
San Francisco · Remote · Full-time · Posted Oct 4, 2026
- Experience
- 2–4 years of QA, quality analyst, operations analyst, or similar experience; ideally in a consumer lending contact center or voice-based environment.
- Education
- BS preferred; equivalent professional QA, operations, or analytics experience is sufficient.
About the job
Tests Veritus’s AI voice agents before launch and monitors live agent quality and performance to identify issues and recommend improvements.
What you'll do
- Conduct pre-launch UAT, test scripted and adversarial scenarios, and document defects.
- Review and grade live calls, analyze performance data, and investigate trends or anomalies.
- Prepare client performance reports and communicate actionable findings to internal teams and clients.
What they ask for
- Familiarity with US consumer lending laws and regulations, such as FDCPA, TCPA, ECOA, and SCRA.
- Strong attention to detail and ability to follow structured test plans and scorecards.
- Comfort with quantitative data, basic statistics, and spreadsheets or data analysis tools.
- Clear written English and ability to turn findings into conclusions and recommendations.
Nice to have
- Experience testing AI/voicebot or IVR systems, or conducting UAT for software.
- Experience analyzing contact-center performance data, creating client reports, or using SQL or BI tools.
Tools
SQL
AI focus
Tests AI voice agents before launch and monitors live agents to improve quality and performance.
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