Verkada
Customer Operations & Logistics Coordinator, Tampa
$48K–$56K
Tampa, FL United States +1 · Full-time · Posted Jul 21, 2026
- Location
- Tampa, FL United States
Tampa office - Experience
- 2+ years in order entry and email handling; 2+ years in customer service; 1+ year in logistics coordination.
- Visa sponsorship
- Must be independently authorized to work in the U.S.; unable to sponsor or take over sponsorship of an employment visa for this role at this time.
About the job
Owns the customer order lifecycle from purchase order through dispatch, including order processing, customer support, returns, and logistics coordination.
What you'll do
- Process and monitor orders, resolve holds and discrepancies, and coordinate with warehouses and Finance to support timely dispatch.
- Respond to customer questions and escalations, provide order and return updates, and document interactions and resolutions.
- Process returns and support shipping logistics, including scheduling LTL freight carriers and preparing shipping documents.
What they ask for
- 2+ years of order entry and email handling in a high-volume environment, and 2+ years of customer service experience in a call center or high-volume support environment.
- 1+ year of logistics coordination experience, including domestic LTL/freight scheduling and BOL documentation.
- Strong written and verbal communication; ability to manage daily work with about 90% autonomy and maintain speed and accuracy as tasks become more complex.
- Comfort with ERP, WMS, or logistics platforms; must pass a customer service assessment.
Nice to have
- Bachelor's degree.
- Experience with NetSuite and Salesforce; international shipping and Tax/VAT overrides.
Pay
$48,000 — $56,000 USD; annual on-target earnings (OTE) range, comprised of base compensation and commissions (if applicable)
Tools
ERP, WMS, NetSuite, Salesforce, BOLs, SLIs
Model-written summary · the original posting is authoritative