Verkada
Researcher, Customer Experience
$100K–$150K
San Mateo, CA United States +1 · Full-time · Posted Oct 19, 2026
- Location
- San Mateo, CA United States
San Mateo, California, United States - Experience
- A couple of years of UX/Product research experience is preferred; no mandatory years stated.
- Visa sponsorship
- Verkada sponsors and takes over sponsorship of employment visas for this role; if it makes an offer, it will make every reasonable effort to get the candidate a visa.
About the job
Conduct customer research across Verkada’s physical security and smart hardware products, managing participant recruitment and operations while translating customer insights into product decisions.
What you'll do
- Source, screen, schedule, and maintain a network of customers, executives, partners, and installers for research.
- Conduct contextual inquiries, prototype evaluations, mockup reviews, and strategic interviews; travel approximately once a month for on-site research.
- Research end-to-end experiences across Verkada Command software and physical device installation.
What they ask for
- Comfort handling research logistics, including writing screeners, outreach, and scheduling.
- Strong communication skills and confidence engaging enterprise decision-makers and executives.
- Interest in qualitative interviews and willingness to explore IoT, connected devices, and physical security.
Nice to have
- A couple of years of UX/Product research experience.
Pay
$100,000 — $150,000 USD annual on-target earnings (OTE), comprised of base compensation and commissions (if applicable)
Tools
Verkada Command
Model-written summary · the original posting is authoritative