Verkada
Technical Support Engineering Manager
$140K–$185K
San Mateo, CA United States +1 · Manager · Full-time · Posted May 22, 2026
- Location
- San Mateo, CA United States
San Mateo, California, United States - Experience
- 2+ years of people leadership and 5+ years of professional experience in a technical role.
- Education
- Bachelor's or Master's degree in a technical discipline.
- Visa sponsorship
- The employer sponsors and takes over sponsorship of employment visas for this role and will make every reasonable effort to obtain a visa for an offer recipient.
About the job
Leads Verkada’s global Technical Support Engineering team, developing people and processes to resolve customer issues and channel frontline feedback into product improvements.
What you'll do
- Train, coach, hire, mentor, and develop Technical Support Engineers; build expertise across networking, systems, and security.
- Define and track support metrics, refine processes, and serve as Verkada Support’s authoritative voice with customers.
- Partner with Engineering and Product to resolve issues and share structured customer insights.
What they ask for
- 2+ years of people leadership experience.
- 5+ years of professional experience in a technical role.
- Bachelor's or Master's degree in a technical discipline.
- Clear oral and written communication, strong customer service, prioritization, problem-solving, and attention to detail.
Nice to have
- People leadership in a technical support or customer-facing engineering function.
Pay
$140,000 — $185,000 USD (annual on-target earnings)
Model-written summary · the original posting is authoritative