Verse Medical
Customer Success Manager
$90K–$100K
New York City · Hybrid · Manager · Full-time · Posted Sep 2, 2026
- Experience
- 1–3 years in a customer success role in software or healthtech.
About the job
Manages clinic and hospital customer accounts to improve user experience, expand platform usage, and reduce churn.
What you'll do
- Manage account portfolios, sales handoffs, and quarterly business reviews; help customers achieve their goals.
- Resolve high-impact issues, identify account expansion opportunities, and develop scalable Customer Success processes.
- Mitigate churn and help customers maintain timely, compliant documentation for insurance billing.
What they ask for
- 1–3 years in a customer success role in software or healthtech.
- Excellent written and verbal interpersonal and communication skills.
- Experience managing and triaging issues across accounts; able to manage ambiguity and competing priorities.
- Experience with CRM software and office tools.
Pay
USD $90,000-$100,000 base salary
Tools
Salesforce, Microsoft Office, G Suite
Model-written summary · the original posting is authoritative