Vesta
Head of Customer Success
$200K–$250K
Remote +1 · Director · Full-time · Posted Sep 11, 2026
- Location
- Remote
United States
About the job
Build and lead Vesta’s post-implementation Customer Success function, ensuring mortgage-lender customers adopt the product and realize measurable value.
What you'll do
- Own strategic customer relationships, drive adoption and engagement, and support retention through executive partnership and demonstrated customer impact.
- Establish Customer Success processes, including engagement models, success metrics, health signals, Product feedback loops, and operating cadence; hire and lead the team.
- Coordinate across Product, Support, Implementation, and Sales to advocate for customers and manage escalations.
What they ask for
- Experience building a Customer Success function, ideally from zero.
- Ability to build executive relationships and manage strategic accounts.
- Experience creating Customer Success systems such as playbooks, engagement models, health scoring, and operating cadence.
- Ability to lead a team while personally managing strategic accounts.
Pay
$200,000 - $250,000/yr (base salary)
Model-written summary · the original posting is authoritative