Vinci
Customer Success Manager
$130K–$155K
Palo Alto HQ · Hybrid · Manager · Full-time · Posted Oct 28, 2026
- Experience
- 2–5 years in Customer Success or a comparable customer-facing role.
- Education
- Bachelor’s degree or equivalent practical experience; sufficient relevant professional experience may substitute for a degree.
About the job
Owns customer relationships and operating cadence for strategic enterprise accounts, guiding them from pilot execution through adoption, value realization, renewal readiness, and potential expansion.
What you'll do
- Coordinate customer pilots, including plans, milestones, risks, stakeholders, and communications.
- Drive onboarding, product adoption, measurable value, account health, and regular customer reviews.
- Share customer feedback with Product and Engineering and partner with Account Managers on retention and expansion opportunities.
What they ask for
- 2–5 years of experience in Customer Success or a comparable customer-facing role, with responsibility for customer relationships, adoption, or outcomes.
- Strong project and program management skills coordinating initiatives across milestones, dependencies, risks, stakeholders, and timelines.
- Strong written and verbal communication skills and ability to build trusted relationships with technical and business stakeholders.
- Ability and willingness to travel up to 30%.
Nice to have
- Experience with technical enterprise products or industries such as engineering software, AI platforms, EDA, CAE, simulation software, or semiconductors.
- Experience managing enterprise pilots, proofs of concept, implementations, or complex technical deployments.
Pay
$130K – $155K (base salary; currency not stated)
Tools
AI, EDA, CAE, simulation software
AI focus
Supports customers using Vinci’s AI-native computational platform, which combines AI, physics, and high-performance computing for engineering design; the role focuses on customer adoption and value realization, not AI development.
Model-written summary · the original posting is authoritative