Vitalize Care
Customer Success Manager
$175K–$220K
San Francisco HQ · Hybrid · Manager · Full-time · Posted Dec 18, 2025
- Experience
- 5+ years managing enterprise accounts or complex stakeholder environments; fields include CS, consulting, implementation, or healthcare ops.
About the job
Own customer success for enterprise health systems, driving adoption, measurable value, retention, and expansion while helping build Vitalize’s Customer Success practices.
What you'll do
- Manage the customer lifecycle from deployment handoff through adoption, value realization, renewal, and expansion.
- Build executive and frontline relationships; lead data-driven reviews, ROI discussions, training, and adoption efforts.
- Coordinate with Deployments, Analytics, Support, and Product to resolve issues, improve outcomes, and communicate customer insights.
What they ask for
- 5+ years managing enterprise accounts or complex stakeholder environments in CS, consulting, implementation, or healthcare operations.
- Executive presence and ability to lead meetings with health system C-suite leaders and handle difficult value-delivery conversations.
- Analytical rigor in building data-based ROI narratives, using metrics, and creating actionable reports.
- Willingness to travel 50% initially and 25% ongoing.
Nice to have
Pay
$175K – $220K (base salary)
Model-written summary · the original posting is authoritative