Vitalize Care
VP, Customer Success & Delivery
$250K–$280K
San Francisco HQ +1 · Hybrid · Director · Full-time · Posted Oct 5, 2026
- Location
- San Francisco HQ
Remote
About the job
Leads Vitalize Care’s Customer Success, Deployments, and Support organization, accountable for customer outcomes, retention, expansion, and scalable post-sales delivery.
What you'll do
- Set strategy and build leadership, teams, and operating systems across Customer Success, Deployments, and Support.
- Own retention, NRR, adoption, customer value realization, and scalable delivery from signature through renewal and expansion.
- Sponsor strategic health-system relationships and partner with Product, Engineering, and Growth on customer-informed company strategy.
What they ask for
- Experience scaling a post-sales organization in a high-growth environment, including hiring and developing leaders.
- Experience owning retention and NRR.
- Experience leading complex enterprise deployments involving workflow change, integrations, training, executive alignment, and adoption.
- Ability to travel and spend 40–50% of time onsite with customers.
Nice to have
- Experience building a CS-led expansion motion.
- Health-system experience, particularly in nursing, workforce management, or hospital operations.
Pay
$250K – $280K (base salary)
AI focus
Leads post-sales for an AI operating system that helps health systems manage labor and capacity.
Model-written summary · the original posting is authoritative