voize
Technical Account Manager - US (m/f/d) - Health tech / AI
New York · Hybrid · Manager · Full-time · Posted Sep 7, 2026
- Experience
- Several years; no specific number stated.
- Visa sponsorship
- Must be authorized to work in the United States.
About the job
Own technical implementation, support, troubleshooting, and ongoing improvement for voize’s first US customers while building the processes for future US technical operations.
What you'll do
- Plan and manage customer technical setup and rollouts from scoping through go-live and ongoing use; handle and resolve or escalate US support requests.
- Troubleshoot issues across the app, backend, customer IT, devices, and integrations, keeping customers informed.
- Create US support documentation and processes, and relay recurring customer issues and product feedback to Product and Engineering.
What they ask for
- Several years of experience in technical support, solutions engineering, technical account management, or implementation.
- Hands-on troubleshooting with logs, APIs, integrations, networking fundamentals, and device/MDM setups.
- Based remotely in the US, authorized to work in the United States, and willing to travel to customers when needed.
- Strong ownership, communication, and ability to manage multiple customers and cases using data and dashboards.
Nice to have
- Experience in B2B SaaS, health-tech, or another operationally complex environment.
Tools
APIs, MDM
AI focus
The role supports customer implementation and use of voize’s AI companion, which automates digital workflows; it also gathers customer feedback for product improvement.
Model-written summary · the original posting is authoritative