Vooma
Customer Success Manager
$115K–$150K
San Francisco Office · Manager · Full-time · Posted Nov 24, 2024
- Experience
- 2+ years in customer success, account management, or a customer-facing role.
About the job
Own customer relationships and help customers adopt Vooma’s AI logistics platform, realize value, and expand their use of it.
What you'll do
- Manage a portfolio of accounts, driving adoption, engagement, and expansion.
- Work with customers to refine AI configurations for their workflows and conduct business reviews with actionable recommendations.
- Partner with Product and Engineering, and lead communication and rollout of new features.
What they ask for
- 2+ years of experience in customer success, account management, or a customer-facing role.
- Strong communication and interpersonal skills to build trust across organizational levels.
- Ability to manage multiple accounts proactively and stay organized.
- Excitement about AI and adapting to new workflows; hands-on, low-ego approach to customer work.
Nice to have
- Experience in logistics, supply chain, or enterprise SaaS; serving enterprise customers; familiarity with AI or automation products; startup experience.
Pay
$115K – $150K (base salary)
AI focus
Help customers refine AI configurations and approaches for their workflows; drive adoption of Vooma’s AI platform.
Model-written summary · the original posting is authoritative