VulcanForms
Customer Quality Engineer
$75K–$104K
Devens, MA · On-site · Full-time · Posted Oct 6, 2026
- Experience
- 3+ years in a quality job role; 2+ years in customer complaint analysis or an investigative role; 1+ years gathering data and performing a Root Cause Corrective Action; alternatively, 3-5+ years equivalent experience in a medical device or aerospace environment in place of the degree.
- Education
- Bachelor’s Degree or equivalent experience (3-5+ years in a medical device or aerospace environment).
About the job
Manages customer quality complaints and requirements, investigates root causes, and coordinates corrective actions and improvements across plant-floor and cross-functional teams.
What you'll do
- Manage customer complaints from intake through closure and communicate resolutions to stakeholders.
- Conduct root cause and corrective action investigations, including customer-requested SCARs.
- Maintain quality processes and documentation, and drive improvements based on customer feedback and quality metrics.
What they ask for
- Bachelor’s degree or 3-5+ years equivalent experience in a medical device or aerospace environment.
- 3+ years of experience in a quality job role.
- 2+ years of experience in customer complaint analysis or an investigative role.
- 1+ years of experience gathering data and performing a Root Cause Corrective Action.
Nice to have
- Experience with QMS in a Supplier Quality organization and preferred auditing accreditation to ASD9100 or ISO13485.
- Experience presenting to senior or executive leadership, interpreting engineering drawings, or working with regulatory requirements.
Pay
$75,412-$103,692 USD annual base salary
Tools
QMS, ASD9100, ISO13485
Model-written summary · the original posting is authoritative