Vultr
Senior Technical Support Engineer
$90K–$110K
Remote - United States · Remote · Senior · Full-time · Posted Sep 11, 2026
- Experience
- 4+ years of Linux systems experience and 4+ years of enterprise technical support or similar advanced support experience.
About the job
Serves as the senior technical escalation point for strategic and VIP customers, resolving complex cloud infrastructure issues and strengthening the support team’s technical capability.
What you'll do
- Own complex customer incidents through resolution, root cause analysis, and preventative recommendations.
- Train support engineers and create advanced troubleshooting documentation, runbooks, and knowledge base content.
- Coordinate with internal teams and strategic customers to troubleshoot platform issues and reduce recurring incidents.
What they ask for
- 4+ years of advanced Linux systems experience, including command-line troubleshooting.
- 4+ years in enterprise technical support or a similar advanced support role, directly supporting enterprise or strategic customers in an infrastructure-as-a-service or cloud context.
- Demonstrated depth in at least one listed domain: Kubernetes, GPU infrastructure, distributed storage, virtualization, or enterprise networking and load balancing.
- Experience mentoring, training, or developing other engineers; strong English communication skills.
Pay
$90,000 - $110,000 (base salary; currency not specified in posting)
Tools
Linux, Kubernetes, GPU infrastructure, distributed storage, virtualization, enterprise networking, load balancing
AI focus
Supports GPU infrastructure and cloud services, including troubleshooting GPU infrastructure and service delivery.
Model-written summary · the original posting is authoritative