Warp
Account Manager
$110K–$180K
New York · On-site · Manager · Full-time · Posted Jan 26, 2026
- Experience
- Minimum 2–3 years of new business sales or account management experience in a B2B organization.
About the job
Own strategic customer relationships and drive retention, expansion, and measurable outcomes across a portfolio of accounts using Warp’s payroll and tax solutions.
What you'll do
- Manage retention, expansion, and growth, including taking expansion deals through signed contract.
- Run customer QBRs, monitor account health, and intervene to reduce churn risk.
- Advise customers on product use and coordinate with Support, Product, and Engineering to resolve complex issues.
What they ask for
- 2–3 years of new business sales or account management experience in a B2B organization.
- Proven record managing a book of business and driving retention, expansion, and customer satisfaction.
- Experience running executive-level business reviews and presenting data-driven recommendations.
- Strong communication, organization, business acumen, adaptability, and ability to prioritize across a large portfolio.
Nice to have
- Experience with early-stage startup customers or high-growth B2B SaaS.
- Experience building customer success processes and playbooks from the ground up.
Pay
$110K – $180K (base salary)
Model-written summary · the original posting is authoritative