Warp
Customer Activations Manager
$100K–$160K
New York · On-site · Manager · Full-time · Posted May 22, 2026
- Experience
- At least 3+ years; implementation, customer success, or project management in a B2B SaaS organization.
About the job
Own customer onboarding from signed contract through graduation, driving activation and improving implementation processes across customer sizes.
What you'll do
- Manage end-to-end onboarding, including first payroll, customer training, feature adoption, and handoff to Account Management.
- Run concurrent, tiered implementation tracks and coordinate with Engineering, Tax Ops, Support, and Customer Success.
- Own activation KPIs and continuously improve onboarding playbooks, templates, and graduation criteria.
What they ask for
- At least 3+ years of experience in implementation, customer success, or project management in a B2B SaaS organization, with a record of hitting activation or onboarding KPIs.
- Experience with payroll, HR tech, or fintech products.
- Strong project management and communication skills, including managing concurrent implementations and multiple customer stakeholders.
- Ability to adapt onboarding to company size and improve processes or playbooks.
Nice to have
- Familiarity with HRIS systems, accounting software (e.g. QuickBooks, Xero), or payroll platforms.
- Experience at an early-stage or high-growth company where the playbook was still being written.
Pay
$100K – $160K (base salary)
Tools
HRIS, QuickBooks, Xero
Model-written summary · the original posting is authoritative