Warp
Manager, Account Management
$160K–$240K
New York · On-site · Manager · Full-time · Posted Aug 13, 2026
- Experience
- Minimum 4–5 years in B2B account management, customer success, or sales, including at least 2–3 years directly managing a quota-carrying team.
About the job
Leads and scales Warp’s Account Management team, owning customer retention and expansion performance and building repeatable team processes.
What you'll do
- Set team retention and expansion targets; recruit, coach, and develop Account Managers.
- Maintain forecasting discipline and improve account segmentation, health scoring, and proactive churn interventions.
- Build account-management playbooks and coordinate with Sales, Activations, Support, Product, and Engineering on customer outcomes.
What they ask for
- 4–5 years of B2B account management, customer success, or sales experience, including 2–3 years directly managing a quota-carrying team.
- Track record of leading a team to meet or exceed retention and expansion targets.
- Experience building or significantly improving account-management processes, playbooks, or tooling.
- Comfort with forecasting and reporting; fluency with a modern CS/sales stack such as Salesforce, Metabase, Pylon, or Linear.
Nice to have
- Experience managing account managers serving early-stage startup or high-growth B2B SaaS customers.
- Experience scaling an Account Management function or designing compensation, quota, or segmentation frameworks.
Pay
$160K – $240K (base salary); Offers Equity; Offers Commission
Tools
Salesforce, Metabase, Pylon, Linear
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