Watershed
Customer operations
$154K–$188K
New York City +1 · On-site · Full-time · Posted Sep 29, 2026
- Location
- New York City
San Francisco - Experience
- 5+ years; alternatively, a mix of top-tier strategy consulting and GTM Operations.
About the job
Build and operate the systems, forecasts, and AI-enabled workflows that help Watershed’s Customer organization serve enterprise customers effectively.
What you'll do
- Design the Customer operating model, including organizational design, segmentation, capacity planning, staffing, and performance frameworks.
- Build trusted forecasts for retention, expansion, and services capacity, with models and operating cadences that surface risks and opportunities.
- Lead strategic Customer initiatives end to end and implement AI-driven workflows and internal tools.
What they ask for
- 5+ years of experience in GTM Operations at a high-growth B2B technology company, or a mix of top-tier strategy consulting and GTM Operations.
- Direct experience supporting customer-facing teams, especially Customer Success, including reporting and operating cadence tied to retention.
- Demonstrated analytical ability and experience building forecasting models used for leadership decisions.
- Hands-on experience with GTM and BI tools; experience shipping AI workflows used by other teams.
Nice to have
- SQL and Salesforce administration, including automation and data model design.
Pay
$154K – $188K (base salary)
Tools
Salesforce, Gong, Sigma, SQL
AI focus
Build AI-first operational workflows across the customer lifecycle and internal tooling; prior experience shipping AI workflows used by other teams is requested.
Model-written summary · the original posting is authoritative