Watershed
Customer success manager, enterprise
$130K–$145K
New York City +1 · Hybrid · Manager · Full-time · Posted Oct 27, 2026
- Location
- New York City
San Francisco
About the job
Manages enterprise and mid-market customer relationships, commercial health, and sustainability outcomes to drive retention and account growth.
What you'll do
- Own account retention and identify growth opportunities, partnering with Sales on renewals and expansions.
- Build executive relationships and connect sustainability work to customers’ business goals and outcomes.
- Identify customer risks, coordinate mitigation, and share feedback with product and services teams.
What they ask for
- Proven success building relationships with enterprise customers, especially at executive level.
- Experience in customer-facing work at the enterprise level.
- Excellent written and verbal communication skills.
- Commercial fluency and ability to manage a larger portfolio of enterprise accounts.
Pay
$130.5K – $145K (base salary)
Model-written summary · the original posting is authoritative