Watershed
Manager, customer success
$190K–$211K
San Francisco · On-site · Manager · Full-time · Posted Sep 14, 2026
- Experience
- Minimum 5 years in Customer Success or a similar role, including at least 2 years of management experience.
About the job
Leads a North American Customer Success team and builds scaled programs, processes, and AI-enabled engagement to improve customer outcomes and grow the function.
What you'll do
- Hire, develop, and coach Customer Success Managers; drive customer satisfaction, retention, and expansion metrics.
- Design and oversee scaled Customer Success strategy, programs, tools, and 1:many engagement, including adapting approaches across geographies.
- Advocate for customers and partner cross-functionally to deliver outcomes and translate feedback into product and service improvements.
What they ask for
- At least 5 years of experience in Customer Success or a similar role, including at least 2 years of management experience.
- Background and experience in Customer Success in an Enterprise SaaS space.
- Experience delivering and managing scaled Customer Success programs for Mid-Market and Enterprise customers.
- Experience developing operational processes and delivering key metrics in early-stage or high-growth companies.
Pay
$190,080 – $211,200 USD base salary
AI focus
Use AI systems and tools to create personalized scaled experiences and targeted team engagement; develop AI-first Customer Success strategies.
Model-written summary · the original posting is authoritative