Waymo
Global International Quality Lead
$190K–$234K
Phoenix, AZ, US +1 · Full-time · Posted Oct 27, 2026
- Location
- Phoenix, AZ, US
Tempe, Arizona, United States - Experience
- 10+ years; alternatively, 4+ years of equivalent practical experience for the education requirement.
- Education
- Bachelor's degree in Business, Operations, Industrial Engineering, or a related field (or 4+ years of equivalent practical experience).
About the job
Leads global quality strategy and operational standards for Waymo’s international operations, vendors, and outsourced BPO partners.
What you'll do
- Build and govern global quality frameworks, SOPs, process maps, and operational policies.
- Analyze operations, lead audits and root-cause reviews, and oversee BPO quality calibration and improvement plans.
- Coordinate change governance across teams and report quality metrics and insights to senior leadership.
What they ask for
- 10+ years in program management, process engineering, or quality leadership in complex operational environments.
- Senior program leadership experience launching and scaling cross-functional initiatives involving external vendors.
- Mastery of process design and mapping software, and analytical expertise using complex operational metrics.
- BPO/vendor management experience; bachelor’s degree in a related field or 4+ years of equivalent practical experience.
Nice to have
- MBA or advanced degree; Lean Six Sigma or PMP certification.
- SQL/PLX and data visualization skills, experience scaling global programs, or using LLMs/AI tooling to improve support operations.
Pay
$190,000 — $234,000 USD (base salary)
Tools
Lucidchart, Miro, Visio, SQL/PLX, LLMs
AI focus
Preferred experience using LLMs and AI tooling to improve support process efficiency and agent decision accuracy.
Model-written summary · the original posting is authoritative