Waymo
Knowledge and Support Readiness Manager, Waymo Rider Support
$159K–$196K
Tempe, AZ, USA +1 · Manager · Full-time · Posted Sep 8, 2026
- Location
- Tempe, AZ, USA
Tempe, Arizona, United States - Experience
- 8 years.
- Education
- Bachelor of Science or Arts degree.
About the job
Leads knowledge and training readiness for Waymo Rider Support, improving agent proficiency, content adoption, and operational safety readiness.
What you'll do
- Identify curriculum gaps, review knowledge and training content, and drive adoption and faster agent proficiency.
- Analyze proficiency and training data to assess program impact and create targeted improvement plans.
- Improve training tools and validate agent readiness for internal safety testing and compliance.
What they ask for
- 8 years of experience in a knowledge base and/or training role supporting a vendor contact center team.
- Bachelor of Science or Arts degree.
- Experience launching, managing, and improving training and knowledge base applications with demonstrated operational improvement.
- Strong communication skills and ability to analyze data to improve agent knowledge acquisition.
Nice to have
- Experience in the AV or transportation industry, particularly in support.
Pay
$159,000 — $196,000 USD (base salary)
AI focus
Owns improvements to training tools, including AI customer practice tools.
Model-written summary · the original posting is authoritative