Waymo
Partner & Enterprise Support Lead
$226K–$278K
San Francisco, CA, USA +2 · Full-time · Posted Sep 21, 2026
- Location
- San Francisco, CA, USA
Mountain View, California, United States
San Francisco, California, United States - Experience
- 15+ years.
- Education
- Bachelor’s degree in business, engineering, operations, or equivalent practical experience.
About the job
Leads the global transformation and operation of Waymo’s partner and enterprise support organization, including safety-critical service workflows and partner feedback systems.
What you'll do
- Set the multi-year strategy and scale global partner support using specialization, tools, automation, and AI-driven approaches.
- Oversee organizational design, resourcing, KPIs, quality, and 24/7 multilingual support operations.
- Govern vehicle-lifecycle workflows, regulatory compliance, high-severity incident response, and partner feedback processes.
What they ask for
- 15+ years leading B2B enterprise support or customer operations in a high-stakes, rapidly evolving environment.
- Experience transforming and scaling global support operations and managing large, 24/7 multichannel, multilingual teams.
- Cross-functional leadership with senior executives and Product, Engineering, and Safety teams.
- Experience with performance governance, complex SLAs, automated routing rules, and centralized QA frameworks.
Nice to have
- Experience in autonomous vehicles, advanced robotics, ride-hailing, or safety-critical technology; or deploying AI/ML support integrations.
- Experience designing global support frameworks for varying regulatory environments; exceptional people leadership; or a relevant master’s degree.
Pay
$226,000 — $278,000 USD base salary
Tools
AI/ML, GenAI
AI focus
Deploy AI-driven support strategies and AI/ML integrations, including GenAI-driven knowledge engines, predictive routing, and automated ticket classification.
Model-written summary · the original posting is authoritative