Waymo
People Operations Program Manager – People Systems & Process Design
$159K–$196K
Mountain View, CA, USA +1 · Manager · Full-time · Posted Jul 27, 2026
- Location
- Mountain View, CA, USA
Mountain View, California, United States - Experience
- 10+ years in People Operations, People Technology, or Service Management.
About the job
Executes People Operations systems and process improvements using ServiceNow, including self-service support, AI-enabled workflows, and employee lifecycle services.
What you'll do
- Develop ServiceNow service catalog, knowledge management, and workflows for People support.
- Configure and improve ServiceNow HRSD, case processes, lifecycle events, and employee service workflows.
- Partner across People and IT to deliver AI initiatives, translate policies into workflows, and manage system upgrades.
What they ask for
- 10+ years in People Operations, People Technology, or Service Management.
- Deep, hands-on experience with ServiceNow HRSD, including configuration, knowledge management, and workflow design.
- Track record of converting complex manual processes into automated digital workflows and connecting systems.
- Experience with AI/self-service tools and ability to lead cross-functional initiatives while managing sensitive People data and privacy.
Nice to have
- ServiceNow certifications such as CIS-HR, CSA, or CAD.
Pay
$159,000 — $196,000 USD (base salary)
Tools
ServiceNow, ServiceNow HRSD, NowAssist, Workday, GDPR
AI focus
Supports AI-enabled People services, including virtual agents, NowAssist, automated case triage, guided workflows, and machine-learning-driven search.
Model-written summary · the original posting is authoritative