Waymo
Senior RA Global Service Delivery Specialist
$159K–$196K
Phoenix, AZ, US +1 · Senior · Full-time · Posted Oct 27, 2026
- Location
- Phoenix, AZ, US
Tempe, Arizona, United States - Experience
- 7+ years required; 5+ years of BPO or vendor management preferred.
- Education
- Bachelor's degree in Business, Public Policy, Legal Studies, Operations, or a related field; Master's degree in Business Administration (MBA), Law, or Public Policy preferred.
About the job
Manages global Remote Assistance vendor delivery, governance, compliance, and operational expansion for Waymo’s autonomous fleet operations.
What you'll do
- Enable BPO vendors with tools, workflows, data access, and support, and ensure SLA compliance.
- Establish vendor governance, change management, and quality-control frameworks; advise on vendor selection and international operational footprints.
- Coordinate across functions and serve as the Remote Assistance operations subject matter expert, preparing documentation and responding to stakeholder and regulator inquiries.
What they ask for
- 7+ years in program management, operations, regulatory compliance, or vendor management in complex environments.
- Bachelor's degree in Business, Public Policy, Legal Studies, Operations, or a related field.
- Experience writing operational standards and compliance documentation for technical or operational workflows.
- Strong analytical, problem-solving, communication, and cross-functional alignment skills; experience with project management frameworks and operational metrics.
Nice to have
- 5+ years of BPO or vendor management, particularly scaling offshore or multi-tier operations; experience in regulated or safety-critical industries, continuous improvement, change management, or process optimization.
- Master’s degree in Business Administration (MBA), Law, or Public Policy.
Pay
$159,000–$196,000 USD base salary
Model-written summary · the original posting is authoritative