Waystation AI
BizOps Lead, Customer Success
Redwood City, CA · Full-time · Posted Oct 13, 2026
- Experience
- 4–6 years; includes time at a top-tier consulting firm, with high-growth startup experience in BizOps, Customer Success, Growth, or similar also mentioned as a possible background.
About the job
Own and improve Waystation AI’s end-to-end customer success operations and client outcomes, from onboarding through renewal and expansion.
What you'll do
- Manage post-sales relationships with C-level executives and procurement buyers; lead onboarding, enablement, renewal, and expansion.
- Build the Customer Success operating system, including playbooks, health metrics, tooling, and operating cadence; monitor customer satisfaction and account health.
- Turn customer insights and ambiguous operating questions into recommendations that shape company strategy and the product roadmap.
What they ask for
- 4–6 years of experience, including time at a top-tier consulting firm; the posting also mentions possible high-growth startup experience in BizOps, Customer Success, Growth, or similar.
- Analytical and metrics-focused; able to define KPIs, size opportunities, and measure and report performance.
- Has built processes or playbooks from scratch and driven their adoption.
- Hands-on experience with modern AI platforms and tools.
Nice to have
- Customer Success, Account Management, or RevOps experience at a B2B software or services company.
- Experience in CPG, food and beverage, supply chain, procurement, or products combining software with services.
AI focus
Uses modern AI platforms and tools; works with an AI-powered platform to deliver customer outcomes and informs its product roadmap.
Model-written summary · the original posting is authoritative