Webflow
Senior Manager, AI Customer Success
$178K–$255K
United States · Remote · Manager · Full-time · Posted Oct 9, 2026
- Experience
- 8+ years in customer success, account management, or consulting; 2+ years managing a relevant team.
- Visa sponsorship
- A valid right to work authorization is required depending on the country of employment.
About the job
Leads customer success for Webflow’s Source AI platform, managing strategic enterprise accounts and building the team and operating model as the product moves toward commercial availability.
What you'll do
- Manage strategic accounts, executive relationships, renewals, forecasting, account health, and expansion.
- Lead customer discovery, pilots, agent building, rollout, and the transition from pilot to production, defining success and ROI.
- Hire and coach the Source Customer Success team and establish playbooks, health metrics, and AI-powered workflows.
What they ask for
- 8+ years in customer success, account management, or consulting at a B2B software company, including enterprise accounts and executive relationships.
- 2+ years managing a customer success, account management, or customer growth team.
- Proven success driving retention, expansion, and revenue growth against commercial targets such as net revenue retention.
- Technical aptitude across codebases, deployment pipelines, integrations, permissions, and security, plus experience in applied AI or digital transformation.
Nice to have
- Experience with usage- or consumption-based pricing, agencies or systems integrators, or Webflow and its customers.
Pay
USD $204,000 - $255,000 base salary; USD $190,000 - $238,000 base salary; USD $177,500 - $222,000 base salary
Tools
AI, CMS, martech, analytics
AI focus
Helps customers build and deploy AI workflows and agents, evaluate outputs, establish permissions and review practices, and scale adoption; also develops AI-powered customer success workflows.
Model-written summary · the original posting is authoritative