Weka
Senior Customer Success Operations Manager
Campbell, CA +1 · Manager · Full-time · Posted Sep 23, 2026
- Location
- Campbell, CA
United States - Experience
- 5+ years; no alternatives stated.
About the job
Leads end-to-end Customer Success operations projects, building playbooks, tools, workflows, and data-driven processes to improve customer outcomes and operational performance.
What you'll do
- Deliver CS operational projects, including playbooks, workflows, and automation.
- Build tools, dashboards, and reporting for customer health, renewal risk, and operational performance.
- Partner across functions to improve CS data infrastructure, processes, health scoring, and leadership reporting.
What they ask for
- 5+ years in CS Operations, Revenue Operations, Business Operations, or a similar role in B2B SaaS or enterprise technology.
- Track record of owning and delivering operational projects end-to-end.
- Strong Salesforce proficiency and experience with BI tools and data warehouses.
- Advanced Excel/Google Sheets skills; experience designing and operationalizing playbooks, workflows, or SOPs for customer-facing teams.
Nice to have
- Hands-on experience integrating AI/ML tools into operations.
- Experience with infrastructure, storage, or data platform technologies; customer health scoring, churn prediction, or Net Revenue Retention analytics.
Tools
Salesforce, Snowflake, Looker, Tableau, Excel, Google Sheets, Python, JavaScript
AI focus
Preferred experience using AI/ML tools for workflow automation, content generation, or data analysis and integrating them into day-to-day operations.
Model-written summary · the original posting is authoritative