Wells Fargo
Associate Customer Service Representative - Credit Cards - Bilingual (Spanish/English)
SAN ANTONIO, TX · Full-time · Posted Oct 29, 2026
- Experience
- 6+ months, or equivalent demonstrated through work experience, training, military experience, or education.
- Visa sponsorship
- This position is not eligible for Visa sponsorship.
About the job
Provides bilingual Spanish/English customer support for credit card inquiries and issues across multiple communication channels.
What you'll do
- Answer customer inquiries, resolve problems, and provide empathetic service while following policies and regulations.
- Navigate multiple computer systems to support customers in a fast-paced, high-volume environment.
- Escalate questions and issues to more senior employees as needed.
What they ask for
- 6+ months of customer service, financial services, or contact center support experience, or equivalent demonstrated through work experience, training, military experience, or education.
- Spanish/English speaking, reading, and listening proficiency.
- Must complete and pass the required language assessment.
Nice to have
- Strong customer service and issue-resolution abilities in a fast-paced, metric-driven environment.
- Strong communication, attention to detail, and ability to navigate multiple computer systems and search tools.
Model-written summary · the original posting is authoritative