Wells Fargo
Associate Customer Service Representative Everyday Banking
IRVING, TX · Full-time · Posted Oct 28, 2026
- Experience
- 6+ months; alternatively, equivalent demonstrated through one or a combination of work experience, training, military experience, or education.
- Visa sponsorship
- Not eligible for visa sponsorship.
About the job
Provides front-line support to Everyday Banking customers in a high-volume contact center, resolving inquiries and service requests across phone and digital channels.
What you'll do
- Handle customer inquiries, transactions, and service requests; resolve issues with empathy and clear communication.
- Use multiple systems to document interactions, review customer information, and complete transactions while following established procedures and regulatory guidelines.
- Escalate complex or higher-risk concerns and collaborate with colleagues to support timely resolution and customer satisfaction.
What they ask for
- At least 6 months of customer service, financial services, or contact center support experience, or equivalent demonstrated through work experience, training, military experience, or education.
Nice to have
- Contact center customer support experience in financial services.
- Customer service experience using active listening, effective communication, problem-solving, and attention to detail in a fast-paced, high-volume environment.
Model-written summary · the original posting is authoritative