Wells Fargo
Associate Customer Service Representative Everyday Banking
SIOUX FALLS, SD · Full-time · Posted Oct 28, 2026
- Experience
- 6+ months; may be demonstrated through work experience, training, military experience, or education.
- Visa sponsorship
- Not eligible for Visa sponsorship.
About the job
Provides front-line support in a high-volume inbound call center, assisting customers with banking inquiries, transactions, and service requests across phone and digital channels.
What you'll do
- Resolve customer interactions, answer inquiries, complete transactions, and address service requests.
- Navigate systems, document interactions, maintain accurate customer records, and follow established procedures and regulatory guidelines.
- Escalate complex or higher-risk concerns and collaborate with colleagues to resolve issues.
What they ask for
- 6+ months of customer service, financial services, or contact center support experience, or equivalent demonstrated through work experience, training, military experience, or education.
- Must attend the full required training period.
- Must work on-site at the posted location.
Nice to have
- Customer support experience in a financial-services contact center.
- Experience handling customer inquiries in a fast-paced, high-volume, metric-driven environment.
Model-written summary · the original posting is authoritative