Wells Fargo
Associate Customer Service Representative Everyday Banking
ROANOKE, VA · Full-time · Posted Oct 29, 2026
- Experience
- 6+ months; alternatives include equivalent demonstrated experience through work, training, military experience, or education.
- Visa sponsorship
- Not eligible for visa sponsorship.
About the job
Provides front-line support in a high-volume inbound contact center, assisting customers with banking inquiries, transactions, and service issues across phone and digital channels.
What you'll do
- Respond to customer interactions, resolve inquiries and service requests, and escalate complex or higher-risk concerns.
- Navigate systems to document interactions, complete transactions, and maintain accurate customer records.
- Follow established processes and regulatory guidelines while collaborating with colleagues to resolve issues.
What they ask for
- 6+ months of customer service, financial services, or contact center support experience, or equivalent demonstrated through work experience, training, military experience, education.
Nice to have
- Contact center customer support experience in financial services.
- Customer service skills including active listening, effective communication, problem-solving, and accuracy in a fast-paced environment.
Pay
$18.00 - $22.12 USD base salary
Model-written summary · the original posting is authoritative