Wells Fargo
Associate Customer Service Representative Spanish Bilingual Everyday Banking
SAN ANTONIO, TX · Full-time · Posted Oct 28, 2026
- Experience
- 6+ months, or equivalent demonstrated through one or a combination of work experience, training, military experience, education.
- Visa sponsorship
- Not eligible for Visa sponsorship
About the job
Provides bilingual Spanish-English customer service for Everyday Banking customers through high-volume inbound phone and digital interactions, resolving inquiries and service issues while following established procedures.
What you'll do
- Respond to customer interactions and assist with inquiries, transactions, and service requests across financial products and services.
- Navigate systems, document interactions, complete transactions, and maintain accurate customer records.
- Escalate complex concerns and collaborate with colleagues and internal partners to resolve issues.
What they ask for
- 6+ months of customer service, financial services or contact center support experience, or equivalent demonstrated through work experience, training, military experience, education.
- Bilingual reading, speaking, and listening proficiency in Spanish/English.
- Must pass a Language Assessment.
- Must attend the full required training period and work on-site.
Nice to have
- Customer support experience in a financial services contact center.
- Experience handling inquiries in a fast-paced, high-volume, metric-driven environment.
Model-written summary · the original posting is authoritative