Wells Fargo
Associate Customer Service Representative Spanish Bilingual Everyday Banking
IRVING, TX · Full-time · Posted Oct 28, 2026
- Experience
- 6+ months; equivalent demonstrated experience may be through work experience, training, military experience, or education.
- Visa sponsorship
- Not eligible for visa sponsorship.
About the job
Provides Spanish/English bilingual customer support for Everyday Banking through high-volume inbound phone and digital interactions, helping customers with inquiries, transactions, and service requests.
What you'll do
- Resolve customer questions and service requests, communicate clearly and empathetically, and support a positive customer experience.
- Navigate systems to research information, complete transactions, document interactions, and maintain accurate records.
- Follow established procedures and regulatory guidelines, escalate complex concerns, and collaborate with colleagues to resolve issues.
What they ask for
- At least 6 months of customer service, financial services, or contact center support experience, or equivalent demonstrated through work experience, training, military experience, or education.
- Spanish/English bilingual reading, speaking, and listening proficiency.
- Pass a Language Assessment.
- Attend the full required seven-week training period.
Nice to have
- Experience supporting customers in a financial-services contact center.
- Customer-service, problem-solving, multitasking, and collaboration skills in a fast-paced, high-volume environment.
Model-written summary · the original posting is authoritative