Wells Fargo
Customer Service Representative - Credit Card Services - Bilingual (Spanish & English)
CHARLOTTE, NC · Full-time · Posted Oct 29, 2026
- Experience
- 1+ year of customer service, financial services, or contact center support experience, or equivalent demonstrated through work experience, training, military experience, or education.
- Visa sponsorship
- Not eligible for Visa sponsorship.
About the job
Provides bilingual inbound credit card customer support, processes transactions, and researches and resolves customer concerns in a high-volume service environment.
What you'll do
- Respond to credit card inquiries and service requests in Spanish and English, applying product knowledge to find solutions.
- Research, document, and complete transactions across multiple systems; resolve customer issues and escalations.
- Follow required processes and regulatory requirements while contributing to customer experience and operational improvements.
What they ask for
- Bilingual proficiency in reading, listening, and speaking Spanish and English.
- Successfully complete the required Spanish language assessment.
- Attend the full six-week training program, Monday–Friday, 10 am–6:30 pm.
- Be flexible to work scheduled hours, including nights, weekends, and/or holidays as needed.
Nice to have
- Knowledge of financial services products, policies, and procedures, preferably in a contact center.
- Experience using multiple computer systems and research tools; proficiency with Microsoft Office applications.
Tools
Microsoft Office
Model-written summary · the original posting is authoritative