Whatnot
Customer Experience Agent
Phoenix, AZ · Remote · Full-time · Posted Oct 1, 2026
- Experience
- 2+ years of Support experience handling email and/or chat services.
- Education
- Bachelor's degree or college experience preferred.
About the job
Resolves buyer and seller issues and improves processes to ensure customers receive orders quickly and have a positive experience.
What you'll do
- Resolve customer issues involving payments, orders, shipments, and general questions in a timely manner.
- Research and troubleshoot open questions with other departments.
- Identify ways to reduce repeat contacts and improve customer experience.
What they ask for
- Weekend availability.
- 2+ years of Support experience handling email and/or chat services.
- Understanding of Ecommerce and Marketplace operations.
- Experience with customer-facing systems such as Zendesk, Kustomer, or Intercom.
Nice to have
- Knowledge of Collectibles.
- Bachelor's degree or college experience; previous start-up experience is also a plus.
Tools
Zendesk, Kustomer, Intercom
Model-written summary · the original posting is authoritative