Whatnot
Customer Experience Agent, 2025-27 New Grad
Phoenix, AZ · Hybrid · Entry level · Full-time · Posted Oct 1, 2026
- Education
- Bachelor’s degree in any field (graduating in Dec 2025 or by Summer 2026) or equivalent practical experience.
About the job
Resolves buyer and seller issues across payments, orders, shipments, and general questions while improving the customer experience on Whatnot’s live commerce platform.
What you'll do
- Provide timely, high-quality support and troubleshoot customer issues with other departments.
- Learn Whatnot’s product, processes, and systems to achieve positive outcomes for users.
- Identify ways to reduce repeat contacts and improve the customer experience.
What they ask for
- Bachelor’s degree in any field, graduating in December 2025 or by Summer 2026, or equivalent practical experience.
- Strong communication skills and a customer-first, problem-solving mindset.
- Ability to multitask and learn new systems quickly; team-oriented approach to improving processes.
- Weekend availability and residence within commuting distance of the Phoenix, AZ hub.
Nice to have
- Internship or part-time experience in customer service, retail, hospitality, or support.
- Exposure to support tools such as Zendesk or Intercom.
Tools
Zendesk, Intercom
Model-written summary · the original posting is authoritative