Whatnot
Customer Experience Agent (Whatnot Sellers as Agents)
Phoenix, AZ · Remote · Full-time · Posted Oct 1, 2026
- Education
- Bachelor's degree or college experience preferred.
About the job
Support Whatnot sellers by resolving operational and platform issues, advocating for the seller community, and identifying ways to improve their experience.
What you'll do
- Resolve seller issues involving payments, payouts, order disputes, shipments, and platform questions.
- Learn seller tools, policies, and processes; coordinate with Trust & Safety, Payments, and Product on complex escalations.
- Identify recurring seller pain points and suggest experience improvements.
What they ask for
- Weekend availability.
- Active or former Whatnot seller.
- Hands-on understanding of reseller operations, including sourcing, listing, fulfillment, returns, and payouts.
- Familiarity with collectibles categories such as trading cards, sneakers, or vintage.
Nice to have
- Email and/or chat support experience, ideally with sellers or merchants; customer support tools such as Zendesk, Kustomer, or Intercom.
- Bachelor's degree or college experience.
Tools
Zendesk, Kustomer, Intercom
Model-written summary · the original posting is authoritative