Whatnot
Customer Success Manager
$113K–$155K
Los Angeles, CA +2 · Hybrid · Manager · Full-time · Posted Jun 4, 2026
- Location
- Los Angeles, CA
New York, NY
San Francisco, CA
About the job
Manage relationships with high-growth Whatnot sellers, advising them on business growth, adoption, and retention while helping shape the Customer Success team's practices.
What you'll do
- Build seller relationships and provide personalized business coaching to support growth.
- Manage a pipeline of sellers, using data-driven recommendations to improve adoption, growth, and retention.
- Partner across teams, share seller insights, and test strategies that improve seller outcomes and team efficiency.
What they ask for
- Experience in a customer-facing or revenue-driving role.
- Strong selling, relationship-building, and objection-handling skills.
- Analytical judgment and ability to use data to prioritize sellers and recommend actions.
- Ability to work effectively across teams and adapt to changing priorities.
Nice to have
- Experience with creators, sellers, merchants, brands, or small businesses.
- Experience building customer success, onboarding, sales, or partnership playbooks in a startup.
Pay
$113K - $155K (base salary; currency not stated)
AI focus
Use modern tools to move faster, reduce manual work, and improve decision-making.
Model-written summary · the original posting is authoritative