Whatnot
Fraud Agent
Phoenix, AZ · Remote · Full-time · Posted Oct 1, 2026
- Experience
- 1–5 years in customer service, fraud operations, user experience, or fulfillment.
- Education
- 4-year degree is a plus.
About the job
Investigates fraud and transaction disputes, identifies emerging fraud patterns, and helps develop measures that reduce financial risk while protecting customer experience.
What you'll do
- Review potential fraud sources and transaction-level cases, including chargebacks and customer disputes.
- Identify fraud trends and propose mitigation opportunities and longer-term solutions.
- Respond to customer inquiries related to fraud and meet interdepartmental SLAs.
What they ask for
- Weekend availability and availability to work holidays as needed.
- Positive, customer-first attitude; proactive problem-solving and process improvement.
- Organized and detail-oriented.
- Must live within commuting distance of the Phoenix, Arizona hub.
Nice to have
- Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors, or fraud operations; understanding of e-commerce and marketplace operations.
- Experience with Zendesk, Kustomer, or Intercom; knowledge of Collectibles.
Tools
Zendesk, Kustomer, Intercom
Model-written summary · the original posting is authoritative