Whatnot
IT Systems & Ops Engineer
$120K–$130K
San Francisco, CA · Hybrid · Full-time · Posted Aug 25, 2026
- Experience
- 4-6+ years in IT support or operations roles.
About the job
Owns employee IT support and systems operations, including queue management, account administration, onboarding and offboarding, local office support, and workflow automation.
What you'll do
- Manage the IT support queue and meet SLAs; provide in-person troubleshooting and hardware support for the San Francisco office.
- Administer user accounts and access, and execute employee onboarding and offboarding.
- Build workflow automations, maintain IT documentation, and contribute to IT projects and strategic initiatives.
What they ask for
- Hands-on Okta and Google Workspace administration.
- Experience with Jira Service Management or a similar ticketing platform, including SLA management.
- Experience building workflow automations; macOS support expertise.
- Understanding of identity and access management concepts (SSO, SAML, SCIM, OAuth).
Nice to have
- Familiarity with access management platforms such as Lumos, MDM systems, or security and privacy tools.
- Networking basics, Atlassian products, or experience supporting fast-growing companies and distributed teams.
Pay
$120K - $130K (base salary; currency not stated)
Tools
Okta, Google Workspace, Jira Service Management, Slack, Zoom, Claude, macOS, Zapier
AI focus
Contribute to the Gleanbot AI deployment and build workflow automations in Claude.
Model-written summary · the original posting is authoritative