Whatnot
Manager, Workforce Operations
$140K–$160K
Phoenix, AZ +3 · Manager · Full-time · Posted Aug 18, 2026
- Location
- Phoenix, AZ
New York, NY
San Francisco, CA
Los Angeles, CA - Experience
- At least 6 years, including 4+ years in Workforce Management.
About the job
Leads workforce capacity planning, scheduling, and reporting for customer support agent teams, using demand forecasts and data to align staffing with service needs.
What you'll do
- Forecast staffing needs based on contact volume, SLAs, and headcount requirements; align agent schedules with inbound demand and manage time-off requests.
- Report on productivity and performance, and model staffing reallocations and scenarios.
- Coordinate schedules with BPO partners and collaborate with product teams on staffing needs for new policies or features.
What they ask for
- At least 6 years of experience, including 4+ years in Workforce Management.
- Strong data analysis skills and high proficiency in SQL.
- Experience using Zendesk and other Customer Support systems.
- Exceptional written and verbal communication skills.
Nice to have
- Experience in a fast-paced environment, preferably a startup.
Pay
$140K - $160K (base salary; currency not stated)
Tools
SQL, Zendesk
Model-written summary · the original posting is authoritative