Whatnot
Trust & Safety Agent, 2025-27 New Grad
Phoenix, AZ · Remote · Entry level · Full-time · Posted Oct 1, 2026
- Education
- Bachelor’s degree in any field (graduating in Dec 2025 or by Summer 2026) or equivalent practical experience.
About the job
Investigates trust and risk cases, reviews suspicious transactions, and assists customers to protect the Whatnot marketplace and its users.
What you'll do
- Review suspicious behavior and conduct transaction-level investigations, identifying trends and opportunities to mitigate risk.
- Respond to trust and risk inquiries through email and chat, and research open questions with other departments.
- Meet service-level agreements, manage an issue backlog, monitor operational metrics, and use data to inform decisions.
What they ask for
- Bachelor’s degree in any field (graduating in Dec 2025 or by Summer 2026) or equivalent practical experience.
- Strong communication skills and a customer-first approach to solving problems.
- Ability to multitask and learn new systems quickly; team mindset and drive to improve processes.
- Weekend availability required.
Nice to have
- Internship or part-time experience in customer service, retail, hospitality, or support.
- Exposure to support tools such as Zendesk or Intercom.
Tools
Zendesk, Intercom
Model-written summary · the original posting is authoritative