Whatnot
Trust & Safety Agent
Phoenix, AZ · Remote · Full-time · Posted Oct 1, 2026
- Experience
- 1–5 years in Trust & Safety, customer service, fraud operations, user experience, or fulfillment.
- Education
- A four-year degree is a plus.
About the job
Investigates trust and risk cases, reviews transactions and suspicious activity, enforces platform policies, and assists customers to protect the marketplace.
What you'll do
- Review suspicious behavior and conduct transaction-level investigations, including sensitive Trust & Risk cases.
- Respond to trust and risk inquiries through email and chat, and coordinate with other departments to resolve issues.
- Monitor operational performance, identify trends, and use metrics to improve risk mitigation and outcomes.
What they ask for
- Availability to work weekends and holidays as needed.
- Positive, customer-first attitude; proactive problem-solving and attention to detail.
- Understanding of e-commerce and marketplace operations.
- Experience with customer-facing systems such as Zendesk, Kustomer, or Intercom.
Nice to have
- Four-year degree.
- Knowledge of collectibles.
Tools
Zendesk, Kustomer, Intercom
Model-written summary · the original posting is authoritative